Shipping & Returns Policy
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Shipping
Australia Post is my primary carrier for national and international deliveries.
International deliveries - some countries may charge local taxes, customs and/or duties. These are not included in your purchase and delivery charge with me and may be applicable at point of delivery to you.
Damage - If your pieces ARE damaged through transit, please keep the broken item, all of the packaging and get in touch with your local carrier ASAP as I do not accept liability for lost or broken items. You will be able to make a claim for the damaged item through them.
I package the work very carefully, and have had very few breakages occur. Australia post includes up to $100 insurance within the standard postage options. If you wish to pay for additional insurance, please get in touch immediately after purchase so that I can include this when sending your item.
Packaging
To help with sustainability, Rebecca uses recycled packaging as much as possible
Shipping Timeframes
Express shipping will be up to 3 days once shipped
Click & Collect Details
Tuesdays/Wednesdays: 3pm - 5pm
Weekends: 10am - 2pm
Returns
Refunds are not offered due to the difficulty of packing items safely for transit.
Please refer to the shipping policy for information on breakages during transit.
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Contact form
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email
info@sunseaclay.com
instagram
instagram.com/sunseaclay
in store
South Australian Museum Shop - North Terrace, Adelaide SA